Business Systems

The Small Business Technology Audit

Evaluate how effectively your business uses technology, systems, and automation—and identify where inefficiency may be limiting growth.

Resources
Assessment 10 min
1

Website and Mobile Performance

Does your business have a professional, mobile-responsive website?

Can visitors easily find your services, contact info, and take action?

2

Customer Relationship Management

Do you have a centralized system to track leads and clients?

Can you see where each lead is in your sales pipeline?

3

Client Onboarding

Do you have a standardized onboarding process for new clients?

Are contracts, welcome emails, and intake forms automated?

4

Appointment Scheduling

Can clients book appointments online without back-and-forth emails?

Do bookings sync automatically to your calendar?

5

Email Communication

Do you use a professional business email (not personal)?

Are repetitive emails templated or automated?

6

Workflow Automation

Do your tools connect to each other automatically?

Are manual data-entry tasks minimized through automation?

7

Project Management

Do you use a project management tool to track tasks and deadlines?

Can clients see project progress without asking for updates?

8

Bookkeeping and Invoicing

Is your bookkeeping up to date and categorized?

Can you send invoices and accept payments online?

9

File and Document Organization

Are your business files stored in a centralized cloud location?

Can your team find documents quickly without searching multiple places?

10

Password and Cybersecurity Practices

Do you use a password manager for all business accounts?

Is two-factor authentication enabled on critical accounts?

11

Business Analytics and Reporting

Do you track key metrics (revenue, leads, conversion) regularly?

Can you generate reports without manual data collection?

12

AI and Automation Readiness

Have you identified tasks that AI could help automate?

Is your team comfortable using AI tools in daily operations?

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